Shipping & Delivery Policy

Thank you for shopping with Turnleys and choosing our products. Please review our Shipping & Delivery Policy before making a purchase. This policy is applicable to all orders placed with us.

SHIPPING OPTIONS & FEES

We offer a flat rate of $7.95 for Australia Post Standard eParcel shipping on orders under 5kg* (excluding NT and TAS). For orders not meeting the above criteria, the following rates apply:
 

 
Retail Orders:

- Tracked Regular Post to NSW, ACT, VIC, QLD, SA & WA: 3 - 14 Business Days* after dispatch
- Metro orders are shipped via Couriers Please
- Regional orders are shipped via Australia Post
- Tracked Regular Australia Post to TAS: 7 - 14 Business Days* after dispatch
- Shipped via Australia Post
- Tracked Regular Australia Post to NT: 7 - 14 Business Days* after dispatch
- Shipped via Australia Post

Trade Orders:

- 3 - 14 Business Days* after dispatch
- Metro orders are shipped via Couriers Please
- Regional orders are shipped via Australia Post

*Please note that all delivery times provided are estimates based on Australia Posts guidelines and subject to change.

DELAYED DELIVERY

In the event of a delay in delivery, we will promptly notify you and provide an updated estimated delivery date.

RETURNS

For information on returns, please refer to our Return Policy.

CONTACT US

If you have any questions or comments, feel free to reach out to us via:

- Phone: (02) 98823100
- Email: info@turnleys.com.au
- Online contact form: https://turnleys.com.au/pages/contact-us

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be read in conjunction with our main Terms available at: https://turnleys.com.au/policies/terms-of-service.

Last updated on April 17, 2024