Shipping & Delivery Policy
Thank you for shopping with Turnleys and choosing our products. Please review our Shipping & Delivery Policy before making a purchase. This policy is applicable to all orders placed with us.
SHIPPING OPTIONS & FEES
We offer a flat rate of $8.95 for Australia Post Standard eParcel shipping on orders under 5kg* (excluding WA, NT, and TAS). For orders not meeting this criteria, the following rates apply:
| Weight Category | NSW, QLD, VIC | SA | WA (Regional areas incur additional fees*) | TAS | NT |
|---|---|---|---|---|---|
| Orders under 5KG | $8.95 | $8.95 | $9.95 | $15.00 | $50.00 |
| 5-12KG | $15.00 | $25.00 | $25.00 | $25.00 | $75.00 |
| 12-24KG | $20.00 | $35.00 | $35.00 | $35.00 | $85.00 |
| 24-49KG | $30.00 | $45.00 | $45.00 | $45.00 | $95.00 |
| 50+KG | $40.00 | $55.00 | $55.00 | $55.00 | $105.00 |
*Orders in Regional WA (postcodes: 6722, 6723, 6725, 6726, 6728, 6731, 6733, 6758, 6760, 6761, 6762, 6765, 6770) will incur additional fees.
Retail Orders:
- Tracked Regular Post to NSW, ACT, VIC, QLD, SA & WA: 3 - 14 Business Days* after dispatch.
- Metro orders are shipped via Couriers Please.
- Regional orders are shipped via Australia Post.
- Tracked Regular Post to TAS: 7 - 14 Business Days* after dispatch.
- Tracked Regular Post to NT: 7 - 14 Business Days* after dispatch.
Trade Orders:
- 3 - 14 Business Days* after dispatch.
- Metro orders are shipped via Couriers Please.
- Regional orders are shipped via Australia Post.
*Please note that all delivery times provided are estimates based on Australia Post's guidelines and are subject to change.
DELAYED DELIVERY
In the event of a delay in delivery, we will promptly notify you and provide an updated estimated delivery date.
RETURNS
For information on returns, please refer to our Return Policy.
CONTACT US
If you have any questions or comments, feel free to reach out to us via:
- Phone: (02) 98823100
- Email: customerservice@turnleys.com.au
- Online contact form: https://turnleys.com.au/pages/contact-us
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be read in conjunction with our main Terms available at: https://turnleys.com.au/policies/terms-of-service.
Last updated on December 18, 2024
Why Shop With Us?
100% genuine products
1000's of products, 100's of brands
$7.95 for orders under 5kg*